Black Diamond VoIP LLC © | Terms of Use

is the Northwest’s premier boutique consulting firm specializing in Cisco Unified Communications. The Cisco Voice portfolio is a very rich and complex suite of ever-evolving applications that require expertise to implement correctly.  With a primary focus on Cisco’s voice solutions we remain highly proficient, which translates into value for our customers.  Value is more than just a monetary figure; it’s having a quality solution delivered correctly the first time.  With our combined years of Voice experience, we are able to ask the right questions and provide the right solutions.  We are your end-to-end provider for services from outlining the Bill of Materials to post-implementation (Day 2) support.

At Black Diamond VoIP, we Engineer Excellence.

Services

Service Offerings:

• Engineering, Analysis and Design:

• Solution Design – We will review your current system and recommend the appropriate Cisco solution.  With a strict focus on Voice, we know the right questions to ask to ensure the solution will satisfy your business requirements.
• New Deployments – We provide the experience and expertise needed to implement your chosen Cisco system.  All new installs begin with understanding your requirements and then working closely with you to design and plan a solution specifically for your environment.  
• Upgrades – We have the expertise to upgrade older Cisco installs to newer supported versions.  All upgrades begin with discovery of the current system.  This discovery process yields a system specification document which describes the current environment and what the upgrade process will entail.  This is an extremely important step in the upgrade process because it is critical to understand your existing system, to ensure the existing functionality is transferred to the upgraded system.
• New Feature Adds – We can implement and integrate new applications or features to enhance your existing Cisco environment and unified communications needs such as Instant Messaging, Call Center routing and recording functions; Jabber, Contact Center, or Single Number Reach are just a few examples.

• Operations and Support:

• Moves/Adds/Changes –We support new hire setups, staff moves, or any other configuration changes needed to your existing system.
• Trouble Tickets – We will troubleshoot issues with your onsite administrator and can take ownership/manage a Cisco service ticket (a.k.a “TAC” case) for you.
• Managed Services –Whether your organization is too small to have a dedicated Admin or just simply overwhelmed, we can become your Voice Administrators and tailor a custom support program that appropriately meets your needs.  Our support offerings are designed to provide you with on-demand assistance when you need it.  Acting as an extension of your IT staff, we configure basic network enhancements, manage your devices, backup your configurations, and should an outage occur we will work with your team to restore network operations.

• Training:

• Administrator Training – If you’ve just had a new Cisco Voice solution installed or you’ve had one for years and want to take your Administrators skill to a higher level we’re happy to tailor a training program that fits your needs.
• End User Training – We can design a tailored training program to fit your specific installation and deliver it at a level your employees will be comfortable with.

Supported Applications:

• Call Manager
• Unity & Unity Connection
• Contact Center Express
• Emergency Responder
• Presence/IM & Presence
• Jabber

• On Premises
• Hybrid
• Cloud

• Voice Gateways

• MGCP
• H323
• SIP

• Third Party Applications

• InformaCast
• Zeacom
• Vista Point

Black Diamond VoIP

At Black Diamond VoIP, we Engineer Excellence.